Emergency reception and triage

Upon arrival at the emergency department, each patient is welcomed by a dedicated team that records the reason for the visit, the essential medical history and the vital signs. This initial assessment, known as triage, determines the degree of urgency of each situation and directs the patient to the most appropriate care pathway. Triage is carried out by nursing staff trained in emergency assessment, under the supervision of the emergency physician. Life-threatening situations are identified immediately and treated without delay, while less urgent cases are settled comfortably while awaiting their consultation. This system ensures that medical severity, not the order of arrival, determines the priority of care. Families are kept regularly informed of their loved one's progress in order to reduce the anxiety associated with waiting. At Clinique Pasteur Tunis, the emergency reception operates 24 hours a day, 7 days a week, with direct access from the Centre Urbain Nord and an immediate connection to the imaging facilities, the operating theatres and the intensive care units.